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Course Examples

Phone Skills

Outbound Call Phone Skills > Appointments

  • Confirming appointments
  • Calling missed appointments

Phone Skills

Outbound Call Phone Skills > Outbound Used Car Internet Lead Calls

  • The acknowledge, bridge, control technique
  • You've got the lead - now what?
  • The used vehicle value package proposition

Phone Skills

Real Scenarios > T.O for Team Lead

  • Live internet T.O. example

Receptionist

First Impressions > Reception

  • Receptionist intro
  • Proper phone greeting

Phone Skills

Outbound Call Phone Skills > Equity/Data Mining

  • Lease equity call
  • Retail data mining call
  • Lower interest rate opportunity

Phone Skills

Outbound Call Phone Skills > Unsold Follow Up for BDC

  • Unsold follow up part 1 - Identifying the objection

Management

Metrics Management > KPI's

  • KPI's for dealer groups
  • Monetary goal projections
  • Understanding residual lead count

Customized video training also available
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