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Call Center Services

Services to scale and cultivate your business

Vendor Solutions

Key Features:
  • Appointment Setting
  • Tier 1 & 2 Customer Support
  • Ongoing Account Management
  • Implementation
Key Benefits
  • Our call center representatives have a comprehensive understanding of the automotive industry that comes from decades of experience working in the field, giving them the expertise in ways to access decision makers; ensuring that every appointment is set with the individuals that are able to make decisions for their business.
  • Save time and cut back on your business costs by having our highly trained call center representatives use cold calling methods that generate quality sales appointments, allowing your sales team to effectively focus on closing the deal rather than generating leads.
  • Utilize our team members with robust product knowledge for Tier 1 & 2 customer support.
  • We build and maintain the relationships with customers that allows for successful client retention and help with proper use and implementation of your product.

DEALER SOLUTIONS

Key Features:
  • Virtual BDC for stores that currently don’t have either a service or sales BDC
  • Temporary solution for stores establishing or rebuilding a BDC Long term follow-up or overflow for high volume BDC’s
  • A la carte solutions for CSI, retention, service retention, maintenance, defectors, unsold follow-up and more
Key Benefits
  • The only call center operated by one of the industry’s most successful business development directors--bringing 10 years of phone skills process to you for half the cost of an employee and zero training time! Along with team members who collectively have over 50 years of auto experience, 20 specifically in BDC/Internet Department.
  • Use of detailed metrics and benchmarks managed effectively by our team who report back to you to discuss outcomes and suggestions.
  • BDC agents who are trained on scripts, word tracks, and rebuttals proven to give the best results.
  • Our use of your CRM to log all information, allowing your sales teams and managers to track progress in real-time.
  • With no more than 250 opportunities per agent and a division of opportunities based on area of expertise (internet front line, internet long term follow-up, unsold follow-up, data mining, service, etc.), we can withstand the factors that are often the pitfalls of a BDC; too much opportunity per representative and lack of organization of responsibilities.

What Can I Help You with?

Video Training

From CRM Setup and Analysis, to Vendor Accountability, HR, and Leadership skills you will learn the skills needed to take your dealership to the next level.

Consulting

Get one on one personal attention with Toni Anne Fardette. Her personal experience successfully managing a billion dollar automotive group will help you make more money, guaranteed!

HR needs

Finding the right people (and keeping them) is critical for any dealership to thrive. Toni Anne will guide you in implementing her proven HR process that allows you to hire and KEEP great people.

Video Emails

1 Minute of video is the equivalent of 1 million written words. Are you leveraging the power of video in all of your email responses? If not, you should be, I will show you how to make video work for you.

CRM Setup

Garbage in, garbage out. Improper CRM setups cause hundreds of thousands of dollars of loss for automotive dealerships. Every prospect, lead, followup needs to be documented and tracked. I will help you bring your CRM game to new levels.

Process Maps/Digital Retailing Process

Digital retailing is the new automotive battle ground, how is your dealership faring? Get your Processes and Digital Retailing processes on track with my proven system.

Leadership Skills

Leaders have people who follow them while managers have people who work for them. Which side of this are you on? Leadership starts at the top. I will show you how to be the leader you want your team members to be.

Relevant Responses

Generic responses are one of the key killers of followup and conversion for automotive dealerships. I will show you how to make your responses specific and relavant every time.

Phone Skills Training

Your phones are your front line. How are your troops performing? I will show you exactly where they excel and where they need help. Let's make your team's phone skills world class.

Metrics Accountability

With so many "metrics" out there and available to automotive dealers, which ones should you pay attention to? I will show you exactly how to monitor and manage your metrics and translate them into profit.

Contact Me for more information

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